I am have a flow that sends an email to an Opportunity primary contact when a call is logged with a certain subject line. My flow works fine, but I would like to track the open/read activity of that message.
I've had processes in the past that created email records and attached it to the associated record in the past, but those were just there to show the sales rep a message was sent. I'd like to actually know when the customer opens the email. Is this possible?
Thanks!
1 réponse
Hi Rebecca,
Unfortunately, we can't tell or track when the customer opens those type of emails. You might be interested in using Einstein Activity Capture. Check this article for more information:
https://help.salesforce.com/articleView?id=email_enable_email_tracking.htm&type=5
Hope that helps.
Regards,
Jayson
