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Topics#EmailQuestion de Brittaney Benson-Townsend
Brittaney Benson-Townsend (BlueGator) a posé une question dans #Email
23 août 2018, 18:09

How can you measure Salesforce inbox adoption?

As an admin, I would like to know what percent of sales users are utilizing the Salesforce inbox add-on we purchased? Are they using it at all? How often are they using it? Did the product add value to our organization? So far, I haven't come across a field I could use to build a Salesforce inbox adoption report. 
3 réponses
  1. Thomas Jones (RevenuePoint)
    23 août 2018, 19:46
    Salesforce Inbox data is stored entirely outside of Salesforce in Amazon S3, so unfortunately there is no way to report on Salesforce Inbox adoption within Salesforce. The Activity Storage screen in Setup > Einstein > Einstein Sales > Inbox > Activity Storage might be helpful to you, as it shows the # of records captured and connected accounts. Let me know if this is helpful!

     

    Salesforce Inbox data is stored entirely outside of Salesforce in Amazon S3, so unfortunately there is no way to report on Salesforce Inbox adoption within Salesforce.
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