We are using form handlers which successfully captures prospect data and sends it over to Pardot. The issue we are now seeing is that the visitor associated with that prospect is not linking-up with the prospect record.
For example,
A user/visitor enters our site and browses around, all of the various data associated with that visitor is collected (referrer, page views, etc.). The visitor then submits a form on our site and a prospect is created in Pardot, however, the prospect does not link-up/associate with the visitor.
2 réponses
I'll go ahead and answer this in case anyone else runs into this issue like me.
It turns out that our CMS is using server-side form submission (as opposed to client-side). The end result is that the visitor cookie is not sent over the server.
There are a few solutions that Salesforce suggests which can be forund here:
https://help.salesforce.com/articleView?id=000270498&language=en_US&type=1
We ended up going with option 3 as that seemed to be the easiest to implement.
