If subject is: "Need Help At CompanyA". I would like to update the "Account Name" field within the case to "CompanyA". I have been able to accomplish similiar tasks, but with group/queue assignments based on subject line. I assumed creating a "Workflow" > "New Field Update" would be the best solution, but unfortunately I am not able to find the "Case Account Name" within the "Field to Update" dropdown.
TIA for any help!
4 réponses
So you want to set a different account than the account the contact i associated with?
