I have a few different account types. We are going to use cases to track different types of scenarios depending on the Record Type of the Case's parent Account. There is a Type field in the Case object. I'd like the picklist options of that field to change depending on the Record Type of the Case's parent Account.
Yeah, a custom Record Type and Support Process would work. But you'd need to buld some custom stuff to set the Case Record Type based on the Account Type
