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Topics#Customer ServiceQuestion de Otis Negel Bentick
Otis Negel Bentick (National Board Of Medical Examiners) a posé une question dans #Customer Service
24 févr. 2020, 00:50

Close Case Custom Button

I have a situation where community partner had access to all needed values when closing cases. They now are missing these values and I need to understand how to create a close case button for partner users  with specific values. Do i need a flow to accomplish this? 
1 réponse
  1. Jayson Morales (Accenture)
    16 avr. 2020, 21:14
    Hi Negel,

     

    This might be the issue - there's a checkbox in Support Settings which is called "Show Closed Statuses in Case Status Field" . The closed picklist values for Cases status field will only be visible once this checkbox is checked.

     

    Hope that helps.

     

    Regards,

     

    Jayson

     

     
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