1 réponse
Hello Amit,
If you have two or fewer social accounts to track, you can use the free starter pack. Otherwise, you must have sufficient Social Studio accounts. Radian6, part of Marketing Cloud's Social Studio, provides social media monitoring. With the free starter pack, you don't need an explicit Radian6 login. Simply connect up to two social accounts and Salesforce handles the rest of the details. If you are a Social Studio customer, set up data sources in Social Studio that can be synced with Service Cloud.
See this great resource for more information on Social Customer Service Implementation guide: https://resources.docs.salesforce.com/204/latest/en-us/sfdc/pdf/social_customer_service_impl_guide.pdf
If these suggestions helped, please come back and let us know by marking one of them as 'Best Answer' to close off this string and help others in the community with similar questions. You can mark a post by hovering over the post, the Best Answer button will appear. Thank you all for your contribution to Success Community.
Thank you,
Rachel
