I have checked the box to send email to the users in the Que
The emails are not going to the user
If I am the Owner of the Que creation, could that be the reason I am not getting the email notification?
does anyone know?
I am getting all the other emails originating from Sales Force
Thanks!
1 réponse
As counterintuitive as it sounds, I am pretty sure that if you want emails to go to individual queue members' emails, and not one shared queue email, what you need to do is: leave Queue Email blank, and NOT check the "send email to users" box. This way, the individual users are notified. Try unchecking the "send email to users", make sure you are a user that is in the queue, and see if it works.
