Ajouter aux favorisJayashree prakash-kumar a posé une question dans #Collaboration23 juin 2016, 13:45I have created 3 new queues and assignment rules to assign cases to appropriate owners. The rules are firing correctly and the owner is getting updated with the correct queue name but the cases are not appearing in the queue views. Any suggestions?12 réponsesTriTrier par dateTrier par ordre d’utilitéTrier par dateChargement de commentaires supplémentaires...Jayashree prakash-kumar23 juin 2016, 14:57The 1st image is the case with the case owner assigned to the queue and the second image is the list view of the queue. When I search for the case number, it does not exist in the list view.Ajouter un commentaireRédiger une réponse...GrasItaliqueSoulignerBarréListe à pucesListe numérotéeAjouter un lienBloc de codeInsérer une imageJoindre des fichiersURL du lienAnnulerEnregistrer0/9000Répondre
Jayashree prakash-kumar23 juin 2016, 14:57The 1st image is the case with the case owner assigned to the queue and the second image is the list view of the queue. When I search for the case number, it does not exist in the list view.
