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Topics#Customer ServiceQuestion de Har par
Har par a posé une question dans #Customer Service
27 juil. 2012, 18:19

Replicating the standard send email button with a button for selecting template

Hi friends ,

 

I am looking for  creating a send email page which is similar to standard send email button.Fields like subject,body and an button for selecting template.On selecting the template it should populate in the body and the case owner should be able to edit the tempalte and add description to it.

 

Thanks in advance !!
1 réponse
  1. Pierre D (OpenText)
    28 juil. 2012, 01:09

    You can do this by creating a custom link/button that includes the information you want to include in a URL (ex: template ID to use, CC email address, ...), and these fields will be prepopulated. This is not scalable if you have 100 templates, but a good start: 

     

    For example: 

    /_ui/core/email/author/EmailAuthor?p3_lkid={WHAT_ID}&p4={CUSTOM_COPYTO_FIELD}&template_id=TEMPLATE_ID&rtype=003&retURL=%2F{RECORD_ID)

     

    Here are some links with additional information: 

     

    http://boards.developerforce.com/t5/AJAX-Toolkit-S-Controls/Help-need-custom-send-email-button-which-can-lookup-leads-from/td-p/125813/page/2http://www.xlerate.ca/nik/?p=97
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