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Topics#EmailQuestion de Sara Monksfield
Sara Monksfield (RSC) a posé une question dans #Email
12 janv. 2018, 16:34

Workflow email not received - doesn't appear in log

A time based workflow to send an email and create a task at the same time works some of the time, but I have a few customers who claim they haven't received the email.  A task has been created so theoretically the email should have sent.  In most cases the email was sent longer than 30 days ago so the email log isn't any use, but one was within the time; unfortunately it doesn't appear on the log.

 

What could be causing this?  How can I tell if the emails are being received?
2 réponses
  1. Nicole Pomponio (SaltClick)
    12 janv. 2018, 17:00
    Have you done a test using your own email and another external email you have access to? 

     

    Could it just be the users email blocking the email you are sending. I usually start there
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