Does anyone know if its possible to make the Entitlement Automatic?
1. Update Entitlement automatically on the Case (From the Account)
2. Set the Milestones to be automatically closed according to rules (And not manually by users)
Thanks a lot.
1 réponse
The folowing will help to solve your 1st query
https://developer.salesforce.com/forums/ForumsMain?id=906F000000090BIIAY
second 1 i am not sure
See the idea and vote it..some solutions also provided there
https://success.salesforce.com/ideaview?id=08730000000HS83AAG
