1)Our company does not have any Salesforce license and Edition?
2)How do i make an account with Salesorce ?Which type of edition will be preferrable?
3)One of our client would like to share his user id and give grant login access for the support?How can we request the access for it?We dont know which type of edition the client is using?
4)Is that we need to contact salesforce support team for the grant login access to get?
5)If our company has created an developer edition account?How i can give support to the client with his grant login access ?
1 réponse
1 - That's not a question
2 - Call Salesforce. Enterprise is your best bet, although you can have a free Developer account to work on if you are by yourself, you just can't use it to run a business
3 - That's not going to happen. He can grant login access to Salesforce support, but not to any third party as I covered here: https://success.salesforce.com/answers?id=90630000000Cu6YAAS
4 - see 3
5 - see 3
Salesforce is an SAAS business which means companies pay based on the number of licenses they buy. Salesforce is not about to say sure, log in as any user, that way you don't need to pay for the appropriate number of licenses.
If they have a sandbox, they can give you access to their sandbox without buying another license because licenses are based on Production only. See 3 again for link to sandbox explanation
