Leanna
4 réponses
It sounds like mailto: link handling issues, which is usually tied to either browser or operating system email handling defaults. I would have IT check into things further, as this doesn't look to be Salesforce related. All Salesforce is doing is using a standard email link on their page; it's up to the browser and operating system to handle everything that happens after that link is clicked.
Depending on your operating system or mail clients, these links may help point you in the right direction:
Windows 10: https://pchelp.ricmedia.com/change-default-email-client-windows-10/
Windows 7: http://www.ubergizmo.com/how-to/set-default-email-client-windows/
Outlook: https://productforums.google.com/forum/#!msg/chrome/FngTaedzxWc/QpEYA_uW7BoJ (see the "best answer" steps)
