I have a web-to-case form that allows users to report issues and attach a related file. These issues are then automatically forwarded to the proper responsible part via an email alert. I need to attach the submitted document to the email document. Do you know if Salesforce can do this natively or if there is an attachment that can accomplish this?
I don't think that you can do it declaratively, but you could just send the URL to the case in the email alert. The newly created case should have the attachment, no?
