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It is only populating my old Salesforce Classic templates. My new templates are in a folder called "Public Email Templates," but Outlook's Inbox is only accessing ones in the "Public Folder." Both of which seem to be the same when I click to manage email templates. 
2 réponses
  1. 5 juin 2019, 22:25
    Hi Kristine,

     

    Can you check if you have the "Inbox With Einstein Activity Capture" permission set?

     

     
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