Email template in french language is showing in french and chines language for the user.all special characters seems to be replaced by Chinese characters.

Question

Hi

We have one email template setup for french resolved cases. If contact language is FR it will send the template which is written in french.

But for some user the template is showing all special characters seems to be replaced by Chinese characters.

Can any one know what might be the reason.

When i have tested with using french contact in our test environment it was showing everything in french.

Regards,

Anjana

Sindoora G · Answer

You have to check the Email encoding on the User profile.    FYI  https://help.salesforce.com/apex/HTViewSolution?id=000175689&language=en_US

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