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Topics#Data ManagementQuestion de Madhuri Yeluri
Madhuri Yeluri (Virtusa Consulting Services Pvt Ltd) a posé une question dans #Data Management
11 mars 2015, 11:45

Hi all, i have question abt case object workflows. Please help me ASAP

In case object, whenever i changes status from pending input 3rd party to wip development, then i need to update SLA Date time time field. I have written a formula like

 

AND(ISCHANGED(Status),ISPICKVAL(Status,"Work in progress (development)"))

 

But it is giving me result when am setting status WIP Development starting only, but i need that result when i had to revert back from pending to WIP. Please help in this issue!! Thanks in Advance!!
14 réponses
  1. Sunil Sarilla (M&G Investments)
    11 mars 2015, 12:30
    Also, the SLA Escalation Date and Time field was it populated before the trigger is fired.

     

    as per your field update, if the field was blank before the trigger fired the field will be updated with a blank value.
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