Hello,
I have set up many workflow rules within Salesforce and many of them have email alerts attached. For a couple of these, I am receiving the email alerts despite not being one the recipients I designated. For some of the alerts (that I also set up), I don't receive the emails.
Does anyone know why I might be receiving some email alerts when I am not a designated recipient?
2 réponses
Hi Blair,
A few of things come to mind. Could you post a screenshot of the setup of the wrokflow rules in questions?
You said that you had set them up originally. I've made the mistake of making a workflow email alert for someone, then during testing put my email address as an additional recipient to make sure the rule worked and then forgot about it.
Something else to look out for is if the email alert goes to specific public groups that you may be in or by your role.
We'll have some more details once we see the screenshot, but hopefully it's one of those. I hope that helps.
