I have email to case up and running. The email creates the Case and pre-populates Contact data if the Contact exists in the system. But when I navigate (click the hyperlink) to the Contact associated to the Case, the Case is not related to that contact...the case related list on th contact record is blank.
Any ideas? Thanks!
1 réponse
Sounds like you may have a custom lookup field in the mix here and with that a custom related list.
Check the case object custom fields for a custom lookup to contacts. If there is one, then you may have a custom related list on the contact record.
