1. Login to Salesforce account.
2. Click Help & Training link.
3. Another window pops up but directed to login page again.
4. Login. Returned to expected H&T page.
This scenario also happens when record link is clicked on outlook email.
Hm.
I'm unable to replicate this on IE9.
Have you configured IE as suggested by Salesforce?
From: Supported BrowsersIf you use Internet Explorer, we recommend using the latest version. Apply all Microsoft hotfixes.
To maximize the performance of Internet Explorer, set the following options in the Internet Options
dialog box, which you can open by clicking Tools > Internet Options:
General Tab
1. From the General tab, click Settings under Browsing History.
2. For the Check for newer versions of stored pages option, select
Automatically.
3. For the Disk space to use option , enter at least 50 MB.
Security Tab
1. From the Security tab, click Custom Level under Internet and scroll to the Scripting
section.
2. Make sure the Active Scripting option is enabled. JavaScript depends on this setting
being enabled.
Privacy Tab
1. From the Privacy tab, click Advanced.
2. Select the Override automatic cookie handling option.
3. Select the Always allow session cookies option.
4. For the Third-party Cookies option, select Accept.
Advanced Tab
From the Advanced tab, scroll to the Security section and do the following:
4
Supported Browsers Do not select the Do not save encrypted pages to disk option.
• Select the Use SSL 3.0 option.
