Ajouter aux favorisOlivia Forde (Lifes2good) a posé une question dans #Customer Service6 janv. 2015, 14:07Can original attachments be included on Reply emails in CasesWhen you hit reply on a case the attachments fromt he original email are not included - can they be1 réponseTriTrier par dateTrier par ordre d’utilitéTrier par dateRéponse acceptéeJeff May6 janv. 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).Ajouter un commentaireRédiger une réponse...GrasItaliqueSoulignerBarréListe à pucesListe numérotéeAjouter un lienBloc de codeInsérer une imageJoindre des fichiersURL du lienAnnulerEnregistrer0/9000Répondre
Réponse acceptéeJeff May6 janv. 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).
