I wanted to use HTML Email Status function of Salesforce to track how many times a customer opens my quote. I went to my Contact >> Send an Email under HTML Email status>> attached two quotes from my computer>> and selected as inline>> the email got sent but the activity is logged under Activity history as an email sent instead of it being shown under HTML email Status.
I'm wondering is there a limit on file size attachment which did not let my email go through as an HTML email?? Or what other reason made it show up under Activity history??
P.S: I have sent various HTML emails in the past and can see the whole activity ie when it was sent, # tiems opened etc.
Please help !!
Thanks in advance :)
1 réponse
There is a 10MB file size limit for email attachments. Here's the help topic:
https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_files_size_limits.htm&language=en_US
