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Automated Workflow a posé une question dans #Customer Service
31 mai 2012, 03:28

Can custom portal users assign tickets back to a queue

We have a partner portal and when they have ownership of a ticket, they cannot see queues to assign it back to a queue. Is this doable?
1 réponse
  1. Prakash B
    31 mai 2012, 05:12

    Hi Mike,

     

    It is pssible for partner portal users to assign cases to queue.

     

    Just verify whether the Queues have created for the Case object??
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