Hi, I was asked to implement a solution that's a perfect fit for Actions & Recommendations but after working through a proof-of-concept in sandbox I hit a brick-wall - after executing actions then refreshing the case the action list refreshes back to the the original list of incomplete actions. On the plus-side I found a recently posted issue that explains exactly what I'm seeing.
https://trailblazer.salesforce.com/issues_view?id=a1p4V0000003wXhQAI
I'm wondering if anyone has ever seen Actions & Recommendations hold the completion status of Actions, which would indicate a recent release broke this functionality and offer some hope of Salesforce fixing this, and/or whether anyone has an idea for a workaround.
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