Hi All,

I would like to implement Embedded Services to replace some custom code we have in our org. 

We use person accounts and the matching in the pre-chat form doesn`t seem to support that.

I would also need to put a field on the pre-chat form that`s added to person accounts.

Could you advice if person account matching can be configured and how to add the field to the pre-chat form please?

Many thanks,

Rita