Keep getting this error when attempting to open the survey... The invitation ID that you provided doesn't correspond to this user.
This is a Customer Feedback Survey that's been assigned in the Support Settings on the Case object to be sent out when a case is closed. The survey link works when I copy and paste into the browser. However when I click on the link in the email, i get the above ID error.
Any suggestions?
The Create permission is only needed on the Survey Response record. Just Read on Survey and Survey Invitation.
The email template is a Lightning email template, so you can either edit the template in Survey Builder in the Send function - look for the four icons in the lower left - or - in the Email Templates app in Lightning. Several people have had trouble finding email templates as an option in Process Builder. Apparently, keeping the original name but adding v1, v2, v3, etc. at the end works.
If you want to use Classic templates, it is a bit tricky to include the Invitation Link field from the Survey Invitation, since it is not available as a merge field. You have to construct the link from its components with a couple of hard-wired references to the Network Id (the Community Id) and the Survey Id. This process is discussed is at least one of the documents listed.
Try to read all the way through this document - 39 pages - the most complete reference released to date by salesforce -
https://success.salesforce.com/0693A000007RDN3Keep the cards and letters coming.
