📦 Trailblazers for the Future In a Box 📦
Leading in times of crisis, now more than ever Service teams need to be empowered with training to succeed - soft skills such as leading with empathy, de-escalation skills and creating culture.
The Service Cloud team has revamped the #T4TF content to bring to your organizations. In this Trailmix you will find:
- Trailblazers for the Future powerpoint deck (condensed version)
- PDF Lesson Plans featuring digestible content
- Trailhead trails around agent coaching, tools to handle difficult cases and collaborative workplace environments and so much more
You can access all of these resources here:
https://trailhead.salesforce.com/users/svccloud/trailmixes/trailblazers-for-the-future-in-a-box
Come back to here to the Service Insider community to share feedback and your best practices on delivering this content to your teams.
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