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Not sure why suddenly few users started facing the issue, while sync the outlook email to sales force.

 

Error message: Ask your admin to provide permission to log a email

1 commentaire
  1. 28 mars 2020, 23:54

    I've also been scratching my head on this since diving into the Outlook Integration and with the help of this Answer discovered a setup option in Lightning under Administration>Email called "Outlook Integration and Sync" that has a slider to "Use Enhanced Email" with Outlook" that solved my issue.

    https://success.salesforce.com/answers?id=9063A000000lL08QAE

    With "Use Enhanced Email with Outlook" enabled in addition to being able to log emails while sending all logged emails going forward have a new email style template that more closely resembles an email.

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