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This may be the wrong blog to complain about organization of support information, but I wanted to simply file a complaint about one format detail about Lightning to SalesForce, and I couldn't do that without wasting 30 minutes trying to figure out how to do that... that in itself is a problem.  I understand that you have millions of users that all have questions/suggestions on how to do things, but organization of information and efficiency in supposed to be your game.

3 commentaires
  1. 24 oct. 2019, 18:35
    @Bob Freese That's interesting feedback, thanks. The search bar is designed to search for data in your org, as opposed to user interface items like Help. I am pretty sure the decision to use the question mark for help is based on a good amount of user experience research and adheres to modern application industry standards. As with any system, a little end user training should help everyone learn to navigate Salesforce. I encourage you to use the learning content on Trailhead, for example https://trailhead.salesforce.com/en/content/learn/trails/crm-essentials-lightning-experience
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