
Hi, I'm a relatively new user and know the basics but I want to customise the Skills when I add a new "people" entry. Can anyone tell me how to do that as it looks like I can only deactive/activate the default skills, I want to add my own based on the company/industry we operate in. Thank you.
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@Maria Cifuentes what Salesforce product are you using? I know that Service Cloud uses skills for case routing, but didn't want to assume.