When using Product Tag Assignment rules for Investigations what triggers the Product Owner and Senior Management POC being added to the Work Record?
We have noticed that when creating a new Investigation and leaving the Assigned To, Product Owner, and Senior Management POC field blank that only the Assigned To field is populated from the Product Tag Assignment Rule. The Assignment Rules are working fine for the Assignee based on the Severity of the Investigation but regardless of the Severity the Product Owner and SMPOC are not populated.
Is there another field on the work record that must be filled to get these assignments to populate or should they always populate when the fields are left blank?
Are there any other oddities like this with Product Tag Assignment Rules (Stories, Bugs)?
When you say filled correctly what do you mean? I have users entered into the PO and SMPOC fields for Investigation. Attached a screenshot of the Product Tag and the Assignment Rule with Last names blurred out. They all match.
