Hi Community, 

We are using Service Cloud and I have a requirement to escalate the Cases if these criteria are met :

• 10 days after submission(Status = Submitted), the case must be escalated if it is not closed

I didn't find a way to define the starting time as the Status moves to "Submitted"

Salesforce proposes the creation date and the last modification date as the starting timr of the escalation rules ?

Is there a solution for my requirement ?

Thank you in advance