I have spent tireless hours trying to figure out how to turn on email tracking for a Campaign of 950 members. I will be sending all campaign members an email and during my tests, it says "Not Tracked".
Things I have tried:
- Enabling Einstein Email Insights
- Disabling Einstein Email Insights
- Trying to report on HTML emails (doesnt work)
Please help!
Hi @EVS inc Thank you for reaching out on the Community!
It sounds like you have tried a lot of the options that we would advise you to try. IT sounds like a more technical issues that you are experiencing and something that would best be assisted by our Essentials Technical Support Team. They can get on the phone with you and help in a more hands on way to get you up and running with your Campaign tracking needs.
Please see below for how to Log a Case directly with the Essentials Team.
