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Kevin Hooper (Allium IT) a publié du contenu dans #Live Agent

Good morning...

I am trying to figure out how to route a chat to agents depending on a value the user would select on the prechat window?  Is this possible?  My ideal scenario would be to have 3 options to select from on the pre-chat window and depending on the option selected, the chat would get routed to the agent with that given skill set.

Thanks for any help

Kevin

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