Hi all,
Is it possible to give a LiveAgent user the ability to see the LiveAgent Queues Backlog Summary active report.
This report is available for Omni Supervisor only so looking to give our LiveAgents visibility on customers waiting to chat.
Many thanks
Matthew
1 commentaire
If you are looking for this...
'6.Select Show queue position if you want to display the customer’s place in line while they wait to chat with a support agent or to be transferred.'
https://help.salesforce.com/articleView?id=snapins_chat_specify_live_agent_settings.htm&type=5
