Hello All @Social Customer Service,

I am trying to enable social Customer Service in my sandbox to test creating cases from twitter. So far I have done everything as mentioned in the pdf guide:

1. Activated Social Customer Service Starter Pack

2. Connected Twitter account. Set o create case

3. Granted Run as user with the right permission set

4. Checked login history of user and there is success logging into SCS application

However I am not getting any cases created for any @mentions on twitter. What am I missing?

Thanks.