The video is up for the first ever Customer Hospitality Travel and Tourism Session from Dreamforce 2016! It was a great session and had a huge turnout... Thank you to all who attended and especially those that shared their successes and stories.
In this session, the following thought-leaders will share their innovative thinking:
- DHL - @Stefanos Korakas (DHL Customer Solutions & Innovation), Head of CRM and Marketing Development: Customer-centricity in CRM
- Pullmantur - @JAVIER ALONSO LATORRE (PULLMANTUR), Head of Transformation PMO: Commercial transformation and revenue growth at Pullantur
- KLM - @Guido Van Til (Koninklijke Luchtvaart Maatschappij N.V.), VP Digital Strategy: Rapid digitization and passenger apps
- The Travel Corp - @Jon Pickles (The Travel Corporation), Global Director of 360 Engagement: Communities of travelers and partners
I can highly recommend the session to senior execs looking to fine-tune their strategic thinking around customer-centricity.
Digital Innovations in the Travel, Transport and Hospitality Sector
This session sounds incredibly insightful! At Ocentra Travel and Tourism, we truly appreciate discussions that focus on customer-centric innovation in the travel and hospitality industry. Hearing from leaders like DHL, KLM, and The Travel Corporation about CRM transformation and digital engagement is inspiring. Such initiatives remind us how important it is to keep travelers at the heart of every experience. Thank you for sharing this valuable session!
