Like Salesforce, my company (ISV partner) is using DITA for all of our help content. The reuse of content in DITA is fantastic, and we enjoy the scalability of this approach.

An issue that we're having is that our process seems to be slow, and our tools difficult to use by those who are not software engineers. I was wondering if Salesforce has any presentations or can provide any information on the process you use to create/edit/update DITA content, and what tools you use.

We'd like to enable anyone in our company to create/edit/update help content, but we're a bit stymied at this point.