Just posted this on the Knowledge User Group but might as well do that here, as Salesforce Files could be the answer...
How do you currently go about sharing a video from an article to your Customers, via a Portal for example ?
The video file size goes beyond the 25MB limitation in attachments and it is stored on our Sharepoint (which I also uploaded on our Files tab to see if that could overcome the issue, to no avail).
I cannot use the <iframe> HTML element either as it only works from Vimeo, Dailymotion or YouTube and we'd like of course to store our video(s) inhouse (that is, we only want our Customers to access the video, not the entire planet.)
Would switching from Portal technology to Communities combined with Salesforce Files Connect and/or Files Sync solve my issue ?
Hi @Vaibhav Vora . Coming back on this topic with some news: Found out we were using "Kulu Valley" to store some of our media. So basically once the video is uploaded, I have 2 ways to share it with Customers:
Via URL or via a link, which basically streamlines the video (and provides me with more security).
I'd like to go for option 2 but I'm supposed to add the code below and it gets just stripped out when saving it from a Knowledge article in a Rich Text Area field.
Strange because I was under the impression that behind the Rich Text Area I'm using to paste my code into, it's HTML...
Do you know if I need to use other specific HTML elements to embed the code below to make it work ?
<script src="
http://misys.kulu.net/widgets/1/application.js"></script>
<script>
KV.widget({
"guid": "2qAMhnDblx7",
"newApi": false,
"type": "thumbnail",
"playerType": "full"
});
</script>
