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Set Up Case Escalation and Entitlements
Projet

Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

Commencer
+ 700 points
basique
Spécialiste service
Environ 1 h 50 min

Compétences acquises tout au long du parcours

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  • Amélioration et optimisation des processus
  • Conception et implémentation des systèmes
  • Ingénierie des processus
  • Service client
  • Efficacité

Produits

  • Service Cloud

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