Skip to main content

+ 700 points

Projet

Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

Environ 1 h 50 min

Create Support Processes

Environ 20 min

Create Case Queues and Assignment Rules

Environ 15 min

Create a Case Escalation Rule

Environ 15 min

Create an Automation with Flow Builder

Environ 15 min

Enable Entitlements and Set Up Service Contracts

Environ 15 min

Create an Entitlement Process

Environ 15 min

Create Service Contracts with Entitlements

Environ 15 min

Environ 1 h 50 min