See What’s New with Automotive, Common Layer, and Communications

Learning Objectives

After completing this unit, you’ll be able to:

• Describe how to reduce costs and boost revenues through prebuilt Inventory Management skills.
  
• Explain how Dealer Search capabilities improve the user experience with seamless location-based services and booking actions.
  
• Describe how DPE Enhancements provide smarter data operations with companion org support and composite writebacks.
  
• Explain how to guide sales reps to handle quotes and upgrades more efficiently through Agentforce-triggered APIs.
  
• Identify how Agentforce uses B2B Sales capabilities to intelligently group locations and accelerate multisite deal cycles.
  

Automotive

Inventory Actions

Reduce costs and boost revenue with the prebuilt Inventory Management template. Simplify inventory actions like summarizing, replenishing, and returning. Enhance productivity and customer satisfaction while minimizing overstocking and stockouts.

Dealer Search

Improve efficiency and enhance the user experience with a seamless Automotive Customer Engagement template. Quickly find dealers based on location, and take actions like booking test drives or finding inventory.

Sales Concierge

Enhance customer engagement with an automated personal shopper experience with the Automotive Customer Engagement template. Provide sales teams with a unified customer view, relevant product suggestions, and high-impact next-best actions to accelerate sales cycles and boost revenue.

Common Layer

Data Processing Engine (DPE) Enhancements

You can now use DPE with Data Cloud to process data from companion orgs and write results to related objects and DMO, helping maintain data integrity. New functions like Coalesce, MD5, and Array Join are available, and a debug run lets you view intermediate results without changing data.

Context Services Enhancements

Improve data accuracy and flexibility in Context Service with support for dynamic filters, live mapping updates in activated definitions, and smoother migrations to ensure consistent data flow and deployment across systems.

Omnistudio Enhancements

Reduce the migration effort, remove package dependencies, enable autonomous app design, and ensure full runtime accessibility for a seamless, efficient Omnistudio experience.

Communications

Asset-Based Quoting and Ordering

Agentforce triggers APIs to handle asset-based quotes, change orders, and upgrades using new invocable actions in a flow. Enable your sales and service reps to serve customers faster and more accurately.

Intelligent Site Grouping

Use Agentforce to intelligently group locations for complex B2B quotes, replacing hours of manual effort. Accelerate multisite deal cycles, improve quoting accuracy, and allow your sales team to close deals faster.

Proactive Service Management

Agentforce proactively monitors service levels with AI-powered asset insights. Address potential SLO breaches before they impact the customer to build trust and reduce churn.