See What’s New: Agentforce Public Sector, Suites, and CSG Success Plans
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the latest features and enhancements for Agentforce Public Sector, Suites, and CSG Success Plans.
Get briefed on the new features in Agentforce Public Sector, Salesforce Suites, and CSG Success Plans to modernize government services and accelerate your path to ROI. By using tailored AI agents for casework and proactive expert guidance, you empower your teams to handle complex regulatory requirements with ease and ensure your technology strategy aligns perfectly with your mission-critical goals.
Agentforce Public Sector
Tableau Next Enhancements
Tableau Next dashboards–LPI, Benefits, and Investigative Case Management–deliver modern, integrated insights with improved performance, all within a unified analytics experience.
Simplified Setup Enhancements
Complex, unintuitive setup slows deployment. Salesforce Go provides out-of-the-box features and guided configuration for Agentforce for Public Sector. Enable required capabilities quickly and go live faster—without added complexity.
Employee Experience Enhancements
New prebuilt agent topics for applicant screening, leave, expense, and application tracking provide out-of-the-box templates that accelerate deployment and reduce custom development.
Suites
MuleSoft Automation in Suites
MuleSoft integration in Starter and Pro Suites lets SMBs sync data automatically between their CRM and tools from more than 150 connections without the need for IT–with easy setup for common integrations like QuickBooks.
People Scoring
People Scoring in Starter, Pro, and Foundations gives marketers a preconfigured, one-click scoring model that surfaces fit and engagement scores directly on lead and contact records—helping small businesses prioritize the right prospects without the complexity of a full marketing platform setup.
Invoicing
Generate invoices from opportunities and quotes, and generate PDFs of the invoices to share with customers through a more holistic sales lifecycle process.
CSG Success Plans
Customer Success Score Enhancements
Gain visibility into Salesforce adoption and technical health with expanded signals in the Customer Success Score. New signals provide deeper visibility into Agentforce usage and flex credit spending, helping you optimize costs, make data-driven decisions, and confidently expand your AI-powered capabilities.
Proactive Monitoring Enhancements for Data 360 and Agentforce
New alerts in Proactive Monitoring give you greater visibility into Data 360 and Agentforce performance issues, helping you identify and resolve problems quickly, minimize disruptions, and scale with confidence.
Signature Success Plan for MuleSoft Private Cloud Edition (PCE)
Signature Success Plan expands to MuleSoft PCE, giving you a proactive partnership with expert guidance, specialized programs, and faster support to accelerate adoption and maximize your MuleSoft investment.