See What’s New: Agentforce Revenue Management, Tableau, Slack

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Agentforce Revenue Management, Tableau, and Slack.
  

Agentforce Revenue Management

Omni-Channel Selling Enhancements

Drive seamless omni-channel selling. Launch promotions anywhere, enable B2B quote requests, configure B2B pricing, and empower partners to create quotes instantly with Agentforce.

Billing Service Assistance

Deflect routine billing inquiries to Agentforce to reduce customer wait times and provide fast resolution.

Product Depth Enhancements

Ensure precise quotes with automatic price-adjustment cascades, and seamlessly manage subscriptions with swaps and upgrades.

Promotions

Drive sales for new launches by offering promotional discounts as special limited-time pricing.

Tableau

Q&A Calibration

Improve your agent’s accuracy on analytics questions with Q&A Calibration. Test responses against a set of questions, classify them as accurate or inaccurate, and apply guided suggestions to calibrate and verify answers.

Semantic Model AI Optimization

Optimize your semantic model for better agent performance with Semantic Model AI Optimization in Tableau Semantics. Get a health score along with AI-powered suggestions, ensuring agents interpret and respond to your queries more accurately.

Tableau Next Personal Orgs

Build and test agentic analytics securely in Tableau Next Personal Orgs. Extend verified assets with new data and scale self-service analytics without impacting production. Unlock innovation while maintaining governance.

Slack

Lead, Deal, and Case Flow Management

Easily create, qualify, and update leads and opportunities with AI assistance to close deals faster, all in Slack. For service, quickly route and resolve cases using contextual awareness and team collaboration, driving high-quality support.

Connect My Data

Automatically populate contacts, calendars, emails, events, and meeting transcriptions into Slack. Eliminate manual entry and ensure your Slack tools always have the relevant context they need.

Slackbot

Slackbot is your personalized AI companion built into Slack. Slackbot understands your workspace files, messages, and more. It adapts to your preferences and helps you search, organize, draft and solve problems more productively.