Hi Trailblazers! 👋 I'm looking for recommendations on a native Salesforce solution (AppExchange app or LWC component) to replace a custom-built external scheduling tool we currently use for field service case dispatch. 🔍 WHAT WE NEED A visual scheduling board for Case management with the following capabilities: • Left panel (unassigned queue): displays all open Cases pending assignment from a specific queue • Resource columns: one column per field engineer, showing their assigned cases for the selected period • Time axis: day/week selector to plan interventions by date • Drag & drop: move a Case card from the unassigned queue to a technician column — automatically updating the Case Owner and Intervention Date in Salesforce • Card display fields: Case Number, Account Name, City, Postal Code, Product Name, Serial Number, Request Intervention Date, Description, Visit Reason, Asset Name • Filters: by region, country, or other Case fields • Multi-user: multiple dispatchers working simultaneously in real time ⚠️ CONSTRAINTS ✅ Must be 100% native Salesforce (AppExchange app or LWC) ✅ No external hosting or browser plugins ❌ No Salesforce Field Service (FSL) — we don't have those licenses ❌ No external apps outside Salesforce 💡 WHAT WE'VE ALREADY EVALUATED • Salesforce native Kanban View → doesn't support grouping by date field or unassigned queue • Flexi Kanban → good for Kanban boards but not a true scheduler with resource columns • 24Planning → looks very promising (UNPLANNED panel + resource view + drag & drop) but couldn't install on Full Copy sandbox — requesting a demo 🙋 LOOKING FOR Has anyone implemented something similar for field service dispatch WITHOUT FSL? Any AppExchange apps, LWC components, or creative configurations you'd recommend? All suggestions welcome — happy to share more details about our use case! Thanks in advance 🙏
Some AppExchange options are:
1.
24Planning - Gantt Chart & Resource Scheduling2.
Axolt Scheduling: Flexible Resource & Event Scheduling on Salesforce