I have an app that creates private channels, but one of my customers has configured their Workspace so that only Workspace admins are allowed to create private channels. When my app tries to create a private channel in this Workspace, I get the error `restricted_action`. My bot makes API requests using a bot token that begins with `xoxb-`.
The customer says that Slack Support told them restricting private channel creation to admins would not affect Bots or Apps. When I've tested this in a Sandbox org, this isn't the case. Is there some other way for a Slack Bot to connect other than using a Bot token that I should be using?
#Slack Developers
Hi Shefali,
Thanks for your reply. I've only had success with Option 1 so far, as I can't seem to find the App Configuration screen mentioned in Option 2.
I'm the owner of a workspace, but when I go to Manage > Installed Apps > App name, there are no options to edit any permissions or allow any additional access. I don't see anything specifically called "App Configuration" in the Slack admin panel. Also, I thought that bot users were discontinued in March 2025.
