Good afternoon.
I need your help, please.
We maintain a standard color scheme for our dashboards. For filters, we use dark blue as the background color of the filter text box (the box that displays the selected value) and white for the font.
Out of nowhere, our already published workbooks changed the background color of the filter text boxes to white, while the font remains light. I've run several tests: I downloaded the workbooks, confirmed the colors, and republished them, but the background color is still not being kept.
I also tested in Web Edit: there, the text box background color displays correctly, but when I view the published result online, the text box turns white again. The problem persists.
Environment: Tableau Cloud (
https://us-east-1.online.tableau.com/
). The issue appears only on the web.
I've confirmed that my application is up to date.
There are more than 100 workbooks with multiple sheets, and several users are complaining and opening support tickets because it's hard to read the information in the filters and parameters.
Desktop/Web Editor:
Online:
PT-BR:
Boa tarde.
Por favor, preciso da ajuda de vocês.
Mantemos um padrão para as cores dos dashboards. No caso dos filtros, usamos Azul Escuro no fundo da caixa de texto e Branco para as fontes.
Do nada, os projetos já publicados mudaram a cor de fundo da caixa de texto dos filtros para branco, mas mantêm a fonte clara. Fiz vários testes, baixei as pastas de trabalho, confirmei as cores, publiquei novamente, mas não mantém a cor de fundo.
Testei também no Web Editor: a cor de fundo da caixa de texto aparece correta, mas ao visualizar o resultado online a caixa volta a ficar branca. O problema permanece.
Ambiente: Tableau Cloud (
https://us-east-1.online.tableau.com/
). O problema aparece somente na web.
Confirmei que meu aplicativo está atualizado.
São mais de 100 projetos com diversas abas, e vários usuários estão reclamando e abrindo chamados devido à dificuldade de enxergar as informações dos filtros e parâmetros.
Republishing won't fix this one, so I'd stop spending time on it. If Web Edit shows the dark blue box and only the published view shows it white, the formatting is saved correctly in the workbook. So what changed is most likely the Cloud viewer, not your workbooks. The timing matches Tableau Cloud moving to 2026.3 this month, and there is another post here this month about things behaving differently after that upgrade. You can see your site's version under the help (?) menu, About Tableau Cloud.
What I'd do:
- First open one of the views in a private/incognito window. If it is still white there, it is not a browser cache thing.
- Check
issues.salesforce.comfor filter or parameter formatting in 2026.3. If it's already logged you can follow it there.
- Open a support case and attach a tiny workbook that shows it: Superstore, one dropdown filter with a dark blue background and white text, published to your site. A small repro gets looked at much faster than a production workbook. Mention that it affects more than 100 workbooks.
As a stopgap on the dashboards people use most, you could set the filter text box background to white and the font dark, so it reads fine whether or not the bug is there. Not your standard, but it stops the tickets, and you can switch back once it's fixed.
