@* Salesforce Field Service *, @Heiko Lindner
We are facing an issue in the
FSL Mobile App (Android) related to the Work Order Line Item (WOLI) related list.We have three WOLI record types configured. When we open a Work Order and navigate to the WOLI related list in the mobile app, the list displays WOLI records along with the fields configured in the related list properties, including the Record Type field.
However, records belonging to one specific record type are not visible in the related list view. Records from the other two record types display as expected. Interestingly, if we open the missing WOLI record directly by clicking its record header or view it from Salesforce desktop, the record and its Record Type are displayed correctly.
The issue occurs only in the Android FSL Mobile App and only at the related list level. We have already performed the following troubleshooting steps:
- Cleared the mobile app cache
- Updated the FSL Mobile App to the latest version
- Logged out and logged back in multiple times
- Verified that the user has access to all three record types
Despite these steps, records belonging to one particular record type are still not visible in the WOLI related list on Android.
We are trying to identify the root cause. Has anyone experienced a similar issue, or are there any known limitations, filters, mobile layouts, synchronization settings, or record type-related configurations that could cause this behavior in the FSL Mobile App?
