Hi - I have a user who last logged on in early July and doesn't remember their password.
I have sent them a password reset email but then they get the message below, but they don't get an email or SMS to the number on their profile with the verification code. When they used Authenticator they were asked for the two-word key.
What should they be doing to get back on to the system?
4 respuestas
Same thing happened to me .. Instead of beat around the bush, contact the salesforce help and then take them on Google meet or call ... They would resolve your help on call.
