All I can get from Agentforce is the below, for perhaps a few months now, but I need to raise a case with support. I've tried e-mailing customersupport@salesforce.com
, but with no response. I can't find a button anywhere to create a case. Does anyone know if there's another option?
Thanks!
#Agentforce
Hi @Cris Hale
,
I think i have seen and faced this similar problem myself. This happens (in my case) when there are multipe accounts attached to your profile, and the help.support is accessed via any trailhead profile instead of enterprise account. Thing that worked for me: logout from help, and then login again, and make sure to use only the Salesforce.com button (not email login, not any other, but 'Salesforce Login'), and then use your main enterprise account. That would override any other trailhead account's previledges. After that login, you should be able to see and work with SF support as usual.
Hope that helps.
